Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are processed within 24 business hours from our California warehouse.
Most customers receive their orders within 5–7 business days.
Delivery may be faster for customers located in California or nearby states.
To create an account, click the “Account” or “Sign Up” button at the top of our website.
Enter your email address, create a password, and follow the registration instructions.
Creating an account allows you to track orders, manage addresses, and view order history.
If your order has not yet been shipped, please contact us immediately at
📧 [email protected]
Include your order number and the correct shipping address.
Once an order has shipped, we may not be able to modify the address.
Once your order has shipped, you will receive a confirmation email with tracking information.
You can use the tracking number to monitor delivery status.
If you do not receive tracking details, please contact us.
No. We do not store your credit card information on our servers.
All payments are processed securely through encrypted third-party payment providers.
Sales tax is applied where required by law based on your shipping address and local regulations.
Currently, we primarily ship within the United States.
If you are located outside the U.S., please contact us at
📧 [email protected]
to confirm shipping availability to your country.
In most cases, electric bikes and accessories may ship separately due to size and packaging requirements.
If your order includes multiple items, they may arrive in separate packages and at different times.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery, provided the item is unused, in like-new condition, and returned in its original packaging.
Before returning any item, please contact us at
📧 [email protected]
for authorization and instructions.
We apologize for the mistake.
Please contact us within 7 days of delivery and provide your order number along with photos of the item received.
We will arrange a solution as quickly as possible.
If your order arrives damaged, please contact us within 7 days of delivery.
Send photos or videos showing the damage to
📧 [email protected]
Our support team will assist you with repair, replacement, or refund options.
Return instructions and the correct return address will be provided after your return request has been approved.
Please do not ship any items back without prior authorization.
You can contact our customer support team by emailing:
📧 [email protected]
We respond within 24 business hours.
If you notice an incorrect address, contact us immediately at
📧 [email protected]
If the order has not yet shipped, we will update it.
If the order has already shipped, we may not be able to make changes, and additional fees may apply.
Orders may be modified or canceled within 24 hours of placement.
If your order has already been processed or shipped, cancellation may not be possible and will follow our return policy.
Please contact us as soon as possible for assistance.
If an item is marked as sold out, it is currently unavailable.
For restock updates or pre-order availability, please contact us at
📧 [email protected]