At Hipatoo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
For any return or refund request, please contact us at:
📧 [email protected]
1. Return Eligibility
You may request a return within 30 days of delivery.
To be eligible for a return:
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The item must be unused or in like-new condition
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The bike must not show signs of excessive wear, damage, or modification
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The product must be returned in its original packaging
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All accessories, manuals, chargers, and parts must be included
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
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Used or damaged products not caused by manufacturing defects
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Products modified or repaired by unauthorized third parties
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Items returned without prior authorization
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Clearance or final sale items (if applicable)
3. Return Process
To initiate a return:
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Email us at [email protected]
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Include your order number and reason for return
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Attach photos or videos if there is a quality issue
Our support team will respond within 24 business hours with return instructions.
Please do not return items without contacting us first. Unauthorized returns may not be accepted.
4. Return Shipping
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For non-quality related returns, customers are responsible for return shipping costs.
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For defective or damaged products caused by manufacturing issues, Hipatoo will provide return instructions and appropriate support.
Return shipping fees are non-refundable unless the return is due to our error or a confirmed product defect.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved:
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Refunds will be issued to your original payment method
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Processing time is typically 3–7 business days, depending on your bank or payment provider
Original shipping fees (if applicable) are non-refundable unless the return is due to a verified product defect.
6. Damaged or Defective Products
If your item arrives damaged or develops a quality issue:
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Contact us within 7 days of delivery
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Provide photos or videos clearly showing the issue
Our team will assess the situation and offer an appropriate solution, which may include replacement parts, repair support, exchange, or refund.
7. Order Cancellation
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Orders may be canceled within 24 hours of purchase for a full refund.
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If the order has already been shipped, cancellation will be treated as a return and may be subject to return shipping fees.
8. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us:
📧 [email protected]
Customer Support Response Time: Within 24 business hours